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Managing Account
How can I change corporate account contact details?
A lot of things change in life, and contact details as well. You can easily change your account contact details...
What should I do if I forget my Login or Password?
If you forgot your Valyuz account password, please click “Forgot your password“, the instructions on how to reset your password will...
What should I do if we have changes in the company?
If your company has any changes (change of director/shareholder, changes in company structure, or any other changes related to your...
How I can send my questions or complaints?
Questions or complaints can be sent as an internal message or as an e-mail to [email protected]. Our customer’s satisfaction is...
Why is my account blocked or suspended?
We always notify our customers of the reason why their account is suspended or blocked, however, if for some reason...
How can I close my account?
If you wish to close your account, you will be requested to inform our customer support via email at [email protected]...
How to change my 2-authentication method to OTP/MAC keys?
A one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates a user for a...