Valyuz is a payment service provider regulated by the Bank of Lithuania. Therefore, we are obliged to follow rules and requirements from our regulator – The Bank of Lithuania, and international regulations such as anti-money laundering and counter-terrorism financing rules.
As part of the security process, our compliance team must collect relevant information/documentation about your payment.
In most cases supporting documents are invoices and agreements, but you might be asked to provide something else upon request.
We recommend that if you make or expect an urgent payment, it is always best to provide – an invoice and agreement in advance. You can attach supporting documents while you making an outgoing payment. And if you expect a payment, please provide supporting documents to [email protected]