What should I do if I forgot my Login or Password?

If you forgot your Valyuz account password, please click “Forgot your password“, the instructions on how to reset your password will be sent to your email, please follow the steps. If for some reason you are not able to recover your password, please contact us: support@valyuz.com

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What should I do if I forgot my Login or Password?

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Local UK Payments

SWIFT payments fees: OUR and SHA

Is it possible to deposit cheques to Valyuz account?

What supporting documents are requested?

How can I get proof of payment?

How can I check if IBAN is SEPA or SWIFT?

What to do if my payment is missing?

What are SWIFT Payments?

What are SEPA Payments?

Can we send and receive payments via SEPA Direct Debit?

Does Valyuz support Instant SEPA?

SEPA List

How to sign multiple payments at once?

Where I can find my bank details?

Are there any countries that are restricted for payments?

How do I request a payment recall?

How can I cancel a payment?

Why Valyuz is asking me for information/documentation regarding my payments?

What is the payment processing time?

What currencies are supported by Valyuz for sending and receiving funds?

How to add a new user to my account?

Who can be a “Full Access” user?

Who can be a “View Only” or “Typing Only” user?

What type of access we can provide to Valyuz corporate accounts?

How to change my 2-authentication method to OTP/MAC keys?

How can I close my account?

Why is my account blocked or suspended?

How I can send my questions or complaints?

What should I do if we have changes in the company?

How can I change corporate account contact details?

Why is personal information requested?

How can I verify our corporate documents?

What are prohibited businesses?

Does Valyuz Share/Disclose my personal information?

How can I verify my identity and why do I need to do it?

How can I open an account with Valyuz?

Are my payment and clients’ funds accounts safe with Valyuz?

What are the benefits of Valyuz?

Where is Valyuz located?

What is Valyuz?

Mass Payments Training

How to cancel Mass payment file that you already submitted?

What do different Mass payment statuses mean?

Can I upload SWIFT/SEPA and Internal payments together?

What size and how many payments can be uploaded in Mass/Bulk payments file?

What is Mass/Bulk Payments?

Valyuz User Guide