How do I request a payment recall?

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If the payment hasn’t been executed, you can just cancel the payment.

However, if the payment is currently being processed, a recall will allow you to stop the transaction from completion.

1. Login to Online Banking.
2. On the top right corner of the portal, select "Requests" (megaphone icon). Send a message with the date of the payment, beneficiary, and the amount.
3. "Requests" messages will need to be approved by a full access user according to your company's signature rights (e.g., individual, all together, any two).
4. Please note that the processing time of the payment recall may vary. In some cases, it can take only a week, and in others, it can take a month, depending on the case.

The success of a recall depends on the beneficiary, and in the case of a successful recall, the returned amount may be less than originally instructed due to intermediary bank fees.

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