Can I open a segregated account?

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A segregated account is a separate bank account where a company holds its  clients’ money individually, preventing it from mixing with the company's  funds. It ensures client assets are protected.    

At Valyuz, you can open both payment accounts and client funds/settlement accounts if needed.

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How to submit Mass Payment file?

How to authorize payments?

How to save beneficiaries for reoccurring payments?

What should I do if I forgot my Password?

Can I upload SWIFT, SEPA and Internal payments together?

What size and how many payments can be uploaded in the Mass/Bulk payments file?

What payment supporting documents are requested?

Why is Valyuz asking me for information/documentation regarding my payments?

What is a cut-off time?

Is it possible to deposit cheques to Valyuz account?

Payments

How to sign multiple payments at once?

Online Banking

What currencies are supported by Valyuz for sending and receiving funds?

Payments

What to do if my payment is missing?

Payments

How do I request a payment recall?

Online Banking

How can I cancel a payment?

Online Banking

What are the differences between SEPA and SWIFT IBAN?

Payments

How can I get proof of payment?

Online Banking

Where can I find my bank details?

Online Banking

What is an MT103 message?

Payments

SWIFT payments fees. What is the difference between OUR and SHA type?

Payments

How long does it take to process a SWIFT payment?

Payments

What is a SWIFT payment?

Payments

How long does it take to process a SEPA payment?

Payments

Can we send and receive payments via SEPA Direct Debit?

Payments

Does Valyuz support Instant SEPA?

Payments

What is a SEPA payment?

Payments

How to add a new user to my account?

Managing Existing Account

Why is my account blocked or suspended?

Managing Existing Account

What is required to proceed with the audit of the company? Is there an audit fee?

Managing Existing Account

How can I submit a complaint?

Managing Existing Account

How can I reach Valyuz Support Team?

Managing Existing Account

How can I change my personal contact details, such as my email address and phone number?

Managing Existing Account

How can I change the contact details for my corporate account, such as the email address and phone number?

Managing Existing Account

What should I do if we have changes in the company?

Managing Existing Account

How to change my Two-Factor Authentication (2FA) method?

Managing Existing Account

How do I set up a Two-Factor Authentication (2FA) on my account? What is a One-Time Password (OTP)?

Managing Existing Account

What is a Request (former Signed Message)?

How can I close my account? Is there any fee to close the business account?

Managing Existing Account

What are OTP/MAC Keys? How to switch to them?

Managing Existing Account

How to sign multiple payments at once?

What is a Mass Payment?

Mass/Bulk Payments

Is there an application processing fee for onboarding?

Applying for Account

Can I choose signature rights for payment approvals?

Applying for Account

Can I set up different roles for users in my business account?

Applying for Account

What are the supported business legal entities?

Applying for Account

Can I open an individual account?

Applying for Account

What account type I can open with Valyuz: B2B/B2C/C2C?

Applying for Account

Which industries are prohibited?

Applying for Account

What documents do I need to open a Valyuz account?

Applying for Account

How can I open a business account?

Applying for Account

Which countries are a part of SEPA?

Payments

What are the restricted countries?

Applying for Account